Terms and conditions

It's here to protect both you and us…

  1. All the information is strictly confidential and only to be used between those parties involved in design and production.
  2. All rights are reserved to change elements of proposals upon receipt and evaluation of the final materials to be worked on.
  3. We assume your organisation owns the copyright or has permission to use the text and pictorial material to be used within a project, and that your organisation takes full legal responsibility for any content used.
  4. Although draft versions of text and imagery can be used during the design and development stages, we assume that content will be provided in final, approved, digital format for the actual content population stage.
  5. The ideas and costs expressed within a proposal are based on our understanding of the project based on information received. If the project details vary significantly, a re-quote may be necessary.
  6. Standard charges apply on normal working days 09:30 to 17:30 Monday to Friday, and at one-and-a-half times outside these hours (including weekends and public holidays). Hourly rates are calculated as day rates divided by seven.
  7. Quotes are valid for 30 days. For long-term projects beyond 30 days, clients are notified in advance of any rate changes.
  8. A week’s notice of confirmation is required before work begins.
  9. Written confirmation is required to order the work.
  10. Once agreed, the price may be modified if any dates are altered, and a penalty charge applied if notice that the work needs re-scheduling is not given more than three full days before the work is due to start.
  11. All appropriate documents relating to the project are required to optimise the workflow.
  12. The responsibility for the delivery of any material to be worked on lies with the client. WH&Partenrs cannot be responsible for any delays to work caused by late delivery of the materials to be worked on.
  13. Any project-related travel, subsistence, or out-of-pocket expenses will be recharged at cost. Notification will be given of any additional travel, subsistence or extra expenditure required.
  14. Additional work caused by changes, or problems accessing the materials to be worked on, before, during or after the work will be charged.
  15. Any personnel recommended or provided by WH&Partners cannot be hired without permission from WH&Partners.
  16. First time clients may be requested to pay 50% of total costs at the beginning of the project and the remaining balance on completion of the project depending on its total value, where a milestone payment may be required. Repeat clients will be given 30 days credit from invoice date. Media costs and external service and materials charges may necessitate other payment terms.
  17. Payment must be received within 30 days after the date of invoice otherwise interest of National Westminster Bank Plc base rate plus 8% will be charged on outstanding amounts according to The Late Payment of Commercial Debts (Interest) Act 1998 or other statutory modifications in force at the time. Copyright of all work remains with WH&Partners until full payment is received. The company director(s) become(s) personally liable for payments if the full payment is not made within 30 days after the date of invoice.
  18. WH&Partners shall not be liable for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with, or governed by, this agreement, expressly excluding liability for consequential loss, damage, or corruption to other software or data, or for loss of profit, business, revenue, goodwill or anticipated savings and the client unconditionally accepts such exclusion, except to the extent to which it is unlawful to exclude such liability.
  19. In the event that any exclusion contained in this agreement shall be held to be invalid for any reason and WH&Partners become liable for loss or damage that it may otherwise have been lawful to limit, such liability shall be limited to the cost of the work outlined in this agreement.
  20. Agreement to this proposal, or part thereof, shall be governed in accordance with English Law. The Courts of England shall have jurisdiction to hear all disputes arising in connection with this agreement.